Product

Where are your products made?

All of our products are made with love in the United States, sunny California to be specific!

Can I use your products while pregnant?

Our products are made with the most nourishing natural ingredients, but you should always consult your physician prior to using any new products if you are pregnant.

What is the shelf life of your product?

Each product has a shelf life of approximately 12 months.

Do you offer samples of your products?

We do not offer product samples at this time. However, we offer full refunds within 30 days of purchase if you are unhappy with your Flora & Fauna product. We also run sales and discounts through partner e-commerce platforms, so subscribe to our newsletter for chances to save!

Product Ingridients

Where can I find the product ingredients?

To view a product’s ingredient deck, find that particular product on the “Products” page, then scroll down until you see “Full Ingredient List”.

Are there any harsh chemical ingredients?

We do not use any harsh chemical ingredients in any of our products. That means no harsh chemical preservatives (like parabens), no synthetic fragrance, no sulfates, no parabens, no paraffin, no propylene glycol, no synthetic colors, no phthalates, no silicones, no microbeads, no mineral oils, no DEA.

Do any of your products contain fragrance?

All of our products have no additional fragrances at all, with the exception of the Powder Room Rose Spray. This product is infused with a concentrated and highly aromatic rose extract. No worries, our extract is hypoallergenic and formulated to be phthalate-free.

Are your products gluten free?

Our products are always gluten free. However, customers with allergies should review our ingredient decks with their healthcare provider prior to purchasing our products.

Where can I find the product ingredients?

To view a product’s ingredient deck, find that particular product on the “Shop” page, then scroll down until you see “Full Ingredient List” on the right-hand side.

Are your products cruelty free?

Of course! We love animals and would never test on any of our furry friends. Our formulas contain NO animal derivatives.

Do you offer samples of your products?

We do not offer product samples at this time. However, we offer full refunds within 30 days of purchase if you are unhappy with your Flora & Fauna product. We also run sales and discounts through partner e-commerce platforms, so subscribe to our newsletter for chances to save!

Do your products offer sun protection?

Our are not tested to have SPF. In fact, some of our antioxidant blends will actually make your skin MORE sensitive to sunlight so we strongly recommend wearing sunscreen in conjunction with our products.

Do your products contain any nut oils?

Our products are never contain any nut oils. However, customers with allergies should review our ingredient decks with their healthcare provider prior to purchasing our products.

Orders

Can I use more than one discount code at checkout?

Our system only allows one discount code per order. If you have more than one code, please apply whichever saves you the most now & hang onto the other for your next purchase!

How can I edit my shipping address?

If you notice a mistake in your shipping address, please email us at  floraandfauna@reneecosmeticconsulting.com as soon as possible so we can update your address accordingly.

How can I check the status of my order?

You will receive a confirmation email once your order has been placed and then again once your package has shipped. This second email will contain any tracking information you need to keep an eye out for your Flora & Fauna products. For any further questions, please feel free to reach out to us at floraandfauna@reneecosmeticconsulting.com

Shipping & Billing

Where is my order? Tracking states my order was delivered, but it wasn’t.

If tracking states your order was delivered, please first check with neighbors and building managers in the area to see if they may have received your Flora & Fauna. If the address is accurate and you’re still not able to locate your order, contact your local post office to see if they might have it. Sometimes orders accidentally get marked as “Delivered” even though they are waiting at the post office or are still in transit. If USPS is unable to locate your order, then reach out to our support team so we can further assist you.

What forms of payment do you accept?

We accept all major credit cards and PayPal. Please note that all values on our site are listed in USD.

Returns & Exchanges

What is your return policy?

We currently do not accept any returns. However, we offer full refunds within 30 days of purchase if you are unhappy with your Flora & Fauna product

What items are non-refundable?

Free gifts with purchase, promotional items,  and any items marked “final sale” with retail value are non-refundable.

How soon will I get my refund?

We will issue your refund within 2-3 business days. The refunded amount should be available on your card (or original method of payment) within 7-10 business days.

What if my product is damaged?

We are more than happy to replace a damaged product with the same item. Just send us an email at floraandfauna@reneecosmeticconsulting.com.

Contact Us

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